Types of Support
On-site Support
Compro Computers offers on-site services to commercial clients and can usually have someone dispatched within 24 hours. Many times it can be same day depending on current work loads and the time of day we are contacted.
On-site Support Services include:
On-premise Consulting
Server and workstation setup
Network Configuration
Wireless (WAN) networking
Computer troubleshooting and repair
Computer virus / spyware removal
RemoteSupport
Clients who are on a monthly service agreement and have a high speed internet connect can be assisted immediately through Remote Support. Through a secure connection, remote support allows a technician to gain access to the client’s computer and resolve issues while the client watches. Once the repairs are complete, the client can end the support session and the technician will no longer have access to their computer.
Consultations & Project Management
We allow our customers to stay focused on their business goals and offer:
- Project management and implementation
- Server and network integration
- Improved strategic vision and technology selection
- Transition to new IT services, such as managed services
We know the challenges our clients face and the importance of business continuity. Our consulting services can illustrate the value of building a solid IT infrastructure through the return on investment and total cost of ownership you’ll experience from our recommendations.